Work Experience
May 2026 - August 2026
Saskatoon Tribal Council
IT Summer Student / IT Technician
- Provided technical support for end users remotely and in-person
- Assisted in maintaining Active Directory records via Powershell scripting
- Staged laptops and other devices for end users
- Created ID cards for employees
May 2024 - July 2025
WBM Technologies
Deskside Coordinator / Tier 2 IT Technician
- Assigned escalated tickets based on technicians' workloads and expertise
- Followed knowledge base articles to complete requests for software installations, Exchange changes, and other access requests
- Resolved technical incidents involving permissions, software, and hardware in a timely manner
- Provided customer support remotely as well as on-site
- Maintained confidentiality of the client's employees and company information
June 2022 - January 2024
Indigenous 1st Designs
Sales Associate
- Provide excellent customer service
- Operate and troubleshoot problems with Point of Sale Systems
- Maintain and update stock records using inventory management software
- Operating cash registers, managing transactions, and balancing drawers
May 2023
Saskatoon Tribal Council
Work Placement
- Perform asset tagging, labeling, and accurate data entry for company devices to ensure efficient inventory management
- Conduct initial setup and configuration of company devices, ensuring they are ready for immediate use by employees
- Provide on-site user support, troubleshoot technical issues, and assist employees with device-related queries
- Maintain documentation, logs, and adherence to security protocols for asset management, ensuring streamlined processes and data confidentiality
Education
June 2023 - Present
University of Saskatchewan
Bachelor of Science, Computer Science (3rd Year)
September 2022 - May 2024
Saskatchewan Indian Institute of Technology
Information Technology Support Specialist Certificate with Distinction
September 2018 - June 2022
Sun West DLC
High School Diploma
Skills & Abilities
Professional and Efficient Customer Support
Successfully completed courses in Professional Competencies as well as Support & Service Management.
Spreadsheets and Ticketing Systems
Skilled at maintaining documentation using Microsoft Office applications as well as ServiceNow.
Network Administration and Troubleshooting
Experienced in different networking protocols, network models, and individual device configurations.
Computer Hardware
Practical experience in managing and troubleshooting information technologies in a professional environment.