angel clarke

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Work Experience

May 2024 - July 2025

WBM Technologies

Deskside Coordinator / Tier 2 IT Technician

  • Assigned escalated tickets based on technicians' workloads and expertise
  • Followed knowledge base articles to complete requests for software installations, Exchange changes, and other access requests
  • Resolved technical incidents involving permissions, software, and hardware in a timely manner
  • Provided customer support remotely as well as on-site
  • Maintained confidentiality of the client's employees and company information
June 2022 - January 2024

Indigenous 1st Designs

Sales Associate

  • Provide excellent customer service
  • Operate and troubleshoot problems with Point of Sale Systems
  • Maintain and update stock records using inventory management software
  • Operating cash registers, managing transactions, and balancing drawers
May 2023

Saskatoon Tribal Council

Work Placement

  • Perform asset tagging, labeling, and accurate data entry for company devices to ensure efficient inventory management
  • Conduct initial setup and configuration of company devices, ensuring they are ready for immediate use by employees
  • Provide on-site user support, troubleshoot technical issues, and assist employees with device-related queries
  • Maintain documentation, logs, and adherence to security protocols for asset management, ensuring streamlined processes and data confidentiality

Education

June 2023 - Present

University of Saskatchewan

Bachelor of Science, Computer Science (3rd Year)

September 2022 - May 2024

Saskatchewan Indian Institute of Technology

Information Technology Support Specialist Certificate with Distinction

September 2018 - June 2022

Sun West DLC

High School Diploma

Skills & Abilities

Professional and Efficient Customer Support

Successfully completed courses in Professional Competencies as well as Support & Service Management.

Spreadsheets and Ticketing Systems

Skilled at maintaining documentation using Microsoft Office applications as well as ServiceNow.

Network Administration and Troubleshooting

Experienced in different networking protocols, network models, and individual device configurations.

Computer Hardware

Practical experience in managing and troubleshooting information technologies in a professional environment.

Recent Projects